User Guide
Payment
We accept credit cards and cash on delivery.
Accepted credit cards
VISA, Master, JCB, Diners, Amex
This site uses a security system called SSL. All of your important credit card information is encrypted before being transmitted.
Important Notice
*The date of credit card payment will be the date based on the membership terms of each credit card company. For pre-ordered items, the payment may be deducted before the item arrives. We ask for your understanding.
About cash on delivery
This is a system where you pay at the door when your order is delivered. Payment is only accepted in cash, so please prepare the total amount in advance. Please pay the delivery fee to the delivery person when you receive the delivered product. *Cash on delivery is not available for overseas deliveries.
Cash on delivery fee
The cost for each delivery is 330 yen (tax included).Delivery Information
Shipping companyTiming of product shipment
After confirming your order, we will ship it within 2 business days. If you purchase the name engraving option, we will ship it within 10 business days after confirming your payment.*We are closed on Saturdays, Sundays, and holidays.
*Shipping will be arranged after payment procedures have been completed.
*The online shop will also be closed during our summer and New Year holidays.
Regarding delivery delays due to natural disasters
Due to the effects of natural disasters, there may be delays in the delivery of packages to some areas. We apologize for any inconvenience this may cause and thank you for your understanding.Regarding date and time designation
We are very sorry, but we are unable to accommodate requests for specific dates and times. Thank you for your understanding.If you are not there
If you are not at home on the delivery date, a notice of absence will be placed in your mailbox. We ask that you request redelivery within 6 days of the shipping date. If you are unable to receive your parcel within the storage period (6 days), it will be sent back to our company. If you request redelivery, you will be charged the shipping fee for returning the parcel to our company and the shipping fee for redelivery.About your purchase invoice
In order to implement a paperless system, we will not include "purchase details" or "delivery notes" with the product. Please be aware of this in advance. Please use the order confirmation email we send you as your delivery note.
About gift wrapping
Gift wrapping is available for an additional fee. If you would like gift wrapping, please purchase it together with the product.
Cancellations, returns and exchanges
Refunds due to customer convenience
Please note that we cannot accept returns, exchanges, or cancellations due to customer convenience.Refunds due to defective products
If the product is defective or damaged due to our fault, we will promptly respond to the return or exchange. Please contact us via the inquiry form or by phone (03-6206-2970) within 7 days of receiving the product. We will cover the shipping costs when you send it back to us. *Please send it by cash on delivery.Return address
Komiya Shoten Co., Ltd. Online Shop Returns Department103-0004 3-9-7 Higashinihonbashi, Chuo-ku, Tokyo
Phone number: 0362062970
inquiry
Contact form
Contact form
Phone number: 0362062970
Copyright
All photographs, images, writings, text, illustrations, designs, figures, logos, icons, etc. posted on this website by Komiya Shoten Co., Ltd. (hereinafter referred to as "our company") are subject to copyright, trademark rights and other intellectual property rights and belong to our company or third parties who hold legitimate rights. We do not permit the use (copying, modifying, distributing, publicly transmitting, selling, publishing, etc.) of all or part of the content posted on our website without prior permission from our company.