Frequently asked questions
About Umbrellas
Q. I lost the umbrella case that came with my folding umbrella. Can I purchase one?
A. As Daily Use Umbrella umbrellas (made overseas) are sold as a set consisting of the umbrella itself and an umbrella bag, we do not have any extra stock and are therefore unable to provide them.
We apologize for any inconvenience this may cause.
We apologize for any inconvenience this may cause.
A. Regarding Komiya Shoten's umbrellas (made in Japan), we can produce to order for products where the umbrella fabric is in stock.
Please purchase using the button on the following page.
If you cannot select an item from here, we are unable to make it as we do not have the fabric in stock.
Please purchase using the button on the following page.
If you cannot select an item from here, we are unable to make it as we do not have the fabric in stock.
Purchase your umbrella bag here
Q. The handle of my folding umbrella is broken or lost. Can I purchase one?
A. As for Daily Use Umbrella umbrellas (made overseas), the umbrella body and handle are sold as a set, so we do not have any extra stock and are unable to provide them.
We apologize for any inconvenience this may cause.
We apologize for any inconvenience this may cause.
A. Komiya Shoten umbrellas (made in Japan) can be purchased separately.
Please consider using the button on the following page. *Please read the notes on the product page carefully before purchasing.
If you cannot select an item from here, we do not have it in stock and are therefore unable to sell it to you.
Please consider using the button on the following page. *Please read the notes on the product page carefully before purchasing.
If you cannot select an item from here, we do not have it in stock and are therefore unable to sell it to you.
Q. The tassel that came with my item is frayed or I lost it. Can I still purchase a new one?
A. Only the brown and ivory tassels can be purchased separately.
Please consider using the button on the following page.
We are unable to sell any colours that are not available for selection here.
Please consider using the button on the following page.
We are unable to sell any colours that are not available for selection here.
Q. Is it better to apply a waterproof spray to the umbrella before using it?
A. If you apply a waterproof spray before use, it may cause stains on the fabric.
When using a waterproof spray, apply more when you feel that the water-repellent effect is starting to wear off.
Please see below for information on how to care for your umbrella.
When using a waterproof spray, apply more when you feel that the water-repellent effect is starting to wear off.
Please see below for information on how to care for your umbrella.
Q. There is clear tape on the center pole of the long umbrella. What is it for?
A. We use transparent tape to protect the joint between the ribs and the support ribs where they come into contact with the center pole when the umbrella is closed.
We recommend that you leave the pole attached as much as possible, as there is a risk that the material of the pole will be worn down (especially if it is made of wood) every time you open and close the umbrella.
We recommend that you leave the pole attached as much as possible, as there is a risk that the material of the pole will be worn down (especially if it is made of wood) every time you open and close the umbrella.
Q: Should I remove the film packaging I have?
A.The handles of umbrellas made in Japan are made from natural wood.
When the product is delivered to you, it may be protected with a transparent film to prevent scratches, but please remove this film before use.
*To prevent corrosion and mold caused by rainwater
When the product is delivered to you, it may be protected with a transparent film to prevent scratches, but please remove this film before use.
*To prevent corrosion and mold caused by rainwater
Q. Can I order an original umbrella?
A. We are currently not accepting orders for umbrellas tailored to your needs. We apologize for the inconvenience. Custom orders where you can choose your preferred handle and umbrella and have it attached are only available at the Higashi Nihonbashi shop. (You can choose from the available umbrellas and handles.)
About the online shop
Q: Since this is a gift, please do not include anything with a price tag.
A. For umbrellas made in Japan, we do not include anything indicating the price in either regular or gift deliveries. For umbrellas made overseas, the price is only included in regular deliveries, but for gift deliveries, we include something indicating the price. Also, in order to protect our customers' personal information and promote a paperless society in consideration of the environment, we do not include invoices or other documents.